Terms & Conditions
As a condition of using this website, you agree to comply
with, and be subject to, all of the following terms and conditions of use.
Use of Website
By making a purchase via the Equissentials website you agree
to be bound by these terms and conditions as amended from time to time.
Please note that additional terms and conditions governing
your relationship with us are contained in other Equissentials website pages
and will be incorporated into and will form part of your agreement with
We will charge you at the time we send you the goods you
ordered rather than on the day you ordered. Title of goods does not pass to the purchaser until payment is cleared. If multiple items are ordered and
for some reason not all items are able to be sent together we will contact you
for additional instructions.
When paying by EFT, our deposit details are below, and your goods will be shipped as soon as cleared funds are received into our account:
BSB 012 556
Account Number 401280218
When you pay us by cheque, we deposit the funds
into our bank and ship the goods as soon as the cheque is cleared.
Change or Cancel Your Order
If you wish to change or cancel your order please contact us
as soon as possible. You can only cancel or amend your order if it has not
already been processed and shipped.
If your goods have already been shipped, unfortunately
additional delivery charges will be incurred at your expense.
A deposit of 50% of the value of the item(s) is required for
non-stock items, except for custom made items (boots, jackets). This is charged
at the time of ordering the goods. The balance is payable when we ship the
goods. Custom items that are made-to-measure are to be paid for in full at time
of order and are not refundable or returnable.
Delivery Times and Cost
These will be advised at time of placing your order.
While we are confident that our excellent sales staff will
help you select the correct item for your needs, we will gladly refund or
exchange any new product within 14 days of its original purchase, as long as
the product is in new condition and accompanied by its original packaging and
receipt. You must contact us within 72 hours of receiving your order to advise of any issue or potential return.
We will credit you upon receipt of the goods, using the same
payment method as you used to purchase the goods (eg. credit your credit card
if you purchased the goods using a credit card).
Postal charge will not be refunded and any additional charge
incurred in resending stock will be charged at cost.
The following items cannot be accepted for exchange or
- Personalised or custom ordered items
- Sale or Clearance stock
Any items found to be faulty within the manufacturers
warranty period are to be returned postage paid to obtain an exchange or
refund. Please phone first to obtain a return number.
If goods are found to be defective in materials or
workmanship, they may be returned within 30 days of purchase. Defective items
may be repaired, replaced or refunded at our discretion. We require a note with
your name, telephone number and a brief explanation for our records, as well as
the sales invoice.
The materials (including all software) and services at this
site are provided as is and without warranties of any kind including warranties
or merchantability, fitness for a particular purpose, or non-infringement of
intellectual property. Equissentials's obligations with respect to its products
and services are governed solely by the agreements under which they are
provided and nothing on this site should be construed to alter such agreements.
Equissentials further does not warrant the accuracy and
completeness of the materials, information or services at this site.
The Material made available on the Equissentials website is
provided as general information only. Equissentials does not warrant that the
material is professional, expert or other advice or that they are a substitute
for such advice.
Equissentials may make changes to the materials and services
at this site, or to the products and services described in them, at any time
without notice. The materials and services at this site may be out of date, and
Equissentials makes no commitment to update the materials and services at this
Third Party Links
This website contains links to third party sites. The links
are provided solely for your convenience and do not indicate, expressly or
impliedly, any endorsement by Equissentials, of the site or the products or
services provided at those sites. You access those sites and use the products
and services made available at those sites solely at your own risk.
From time to time Equissentials may issue vouchers or
credits for redemption against future purchases. These may be provided directly
by Equissentials or through a third party, such as a prize through a riding
club. Vouchers may not be used in conjunction with any other offer. Any
terms and conditions on a voucher apply and bind the holder of the voucher.
Vouchers are non-transferable and may not be redeemed for cash. All vouchers
and credits will have an expiry date, after which the voucher or credit will no
longer be redeemable. If no expiry date is printed on the voucher, the voucher
is valid 12 months from issue or date of event in which the voucher was won.
Vouchers can be cancelled subject to misuse, fraud or error
Changes to Items Listed
We may withdraw and/or re-offer any item listed for sale on
the Equissentials website if the item:
withdrawn by the manufacturer or supplier
incorrectly described or listed and/or
- At our
Currency & Pricing
Unless otherwise shown, all the prices listed on the
Equissentials website are displayed in Australian Dollars (AUD). If a product
inadvertently appears on the Equissentials website at the wrong price,
Equissentials may decline or cancel any orders placed at the wrong price, even
if the order has been confirmed and a credit card charged or deposit made. If
your credit card was charged or a direct deposit has been made for the
purchase, and the order is cancelled, Equissentials will notify you and issue a
refund to your account or credit card in the amount of the cancelled order.
You acknowledge and agree that all intellectual property
rights comprised in or relating to the Equissentials website, including any
trademarks and logos, are owned by Equissentials or its licensors, and that
nothing in these terms and conditions constitutes a transfer of any
intellectual property rights.
The Equissentials website is for your personal and
non-commercial use only. You may download and view Equissentials's website
content, which may include, without limitation, text, graphics, icons,
photographs and URLs (Content) and/or print a copy of material on the
Equissentials website for your own use only, provided you do not:
- modify the content (including, without limitation, any
copyright notice) in any way;
- make the content public;
- copy, distribute, transmit, display, perform, reproduce,
publish or license any material for any purpose whatsoever;
- mirror or frame any website or page within the
- do anything to prejudice the rights of the trademark owner
or licensee; or
- use the content in a manner or for a purpose prohibited by
You agree to indemnify Equissentials and its affiliates,
employees, agents and representatives, and to hold them harmless from any and
all claims and liabilities (including any and all solicitors fees) that may
arise from your submissions, and from your unauthorised use of material
obtained through Equissentials, from your breach of these Terms, or from any
such acts arising through your use of Equissentials.
Equissentials may terminate your right to access and use the
Equissentials website at any time if you breach these terms and conditions. You
may cease to use the Equissentials website at any time in your absolute
Use of your Account
You must not use false or misleading information when
registering or using our services and you must update your details if they have
changed since your last use. Equissentials is not responsible
for any loss or damage which you may suffer because you have not provided
complete, accurate and up-to-date information.
When you register, you must choose your username and
password. You must have a valid username and password before you can make
purchases via the Equissentials website. You are responsible for the security
of your user name and password. We will assume that anyone using your username
and password is authorised by you.
We may send notifications to you by email, including:
- order confirmation for purchases;
- the status of any deliveries; and
- a copy of your invoice, if applicable.
We accept no responsibility for any loss or damage you
suffer if you do not receive such notifications for any reason.
Security & Privacy
All orders are made through a secure web server. For
expanded information on our secure server information please see our Security Policy.
We are committed to maintaining your privacy. For our full
Changes to Terms & Conditions
Equissentials may, in its absolute discretion modify or
amend the terms and conditions upon which goods or services are supplied by you
including these terms and such modifications will be binding upon you once
displayed on this web site. You should regularly check the terms and conditions
displayed on this web site.
Equissentials may cease to provide you with access to the
Equissentials website or any of its services without notice.
All rights not expressly granted are reserved.
This Agreement is governed by and construed in accordance
with the laws of the State of New South Wales Australia and you irrevocably
submit to the exclusive jurisdiction of the courts in that State.
The site is provided by Equissentials in good faith but
Equissentials does not make any representations or warranties of any kind,
express or implied, in relation to all or any part of the site or the content
or any websites to which the site is linked, and all warranties and
representations are hereby excluded to the extent permitted by law.
The contents of the site do not constitute advice and should
not be relied upon in making, or refraining from making, any decision.
To the extent permitted by law which cannot be excluded,
Equissentials and the registered proprietors of Equissentials, and any of their
respective affiliates, directors, officers, employees, agents, contractors,
successors or assigns hereby disclaim all liability for an losses, damages, liabilities,
claims and expense whatsoever (howsoever arising including, without limitation,
loss arising in contract, negligence or other tort, statute or otherwise) in
connection with or arising out of or in connection with any information,
materials or services provided on or through our website, any use of, or
inability to use, all or any part of the content, the site and/or any website
to which the site is linked, or any action taken (or refrained from being
taken) as a result of using any of these, including any direct, indirect,
consequential, special, punitive or other damages that you or others might
suffer, including but not limited to damages for loss of profits, business
interruption or the loss of data or information.
Where any responsibility or liability cannot by law be
excluded, our liability is limited, to the extent possible, to the supply of
the goods or services, the repair of goods, or the payment of the costs of
having the goods or services repaired or supplied again.
Certain legislation, including the Trade Practices Act 1974
(Cth), may imply warranties or conditions or impose obligations upon
Equissentials which cannot be excluded, restricted or modified or cannot be
excluded, restricted or modified except to a limited extent. These include
without limitation terms relating to services being rendered with due care and
skill and goods being of merchantable quality or fit for purpose for which they
were supplied to you. These terms and conditions must be read subject to these
statutory provisions. If these statutory provisions apply, notwithstanding any
other provisions in this Agreement and to the extent to which Equissentials is
entitled to do so, Equissentials limits its liability in respect of any claim
under those provisions to:
- in the case of goods, at Equissentials's option:
- the replacement of the goods or the supply of equivalent
- the repair of the goods;
- the payment of the cost of replacing the goods or of
acquiring equivalent goods; or
- the payment of the cost of having the goods repaired; and
- in the case of services, at Equissentials's option:
- the supplying of the services again; or
- the payment of the cost of having the services supplied