Returns Policy

HOW does our returns process work?

While we are confident that our excellent sales staff will help you select the correct item for your needs, we will gladly refund or exchange any new product within 14 days of its original purchase, as long as the product is in new condition and accompanied by its original packaging and receipt. You must contact us within 72 hours of receiving your order to advise of any issue or potential return.

WHAT can be returned?
We accept returns on all non-custom made and sale items. 

WHAT items CANNOT be returned?

We will not exchange, refund or provide store credit for any items which have been personalised, custom made or special ordered. 

Sale and clearance items also cannot be returned.

WHEN do items need to be returned by?
14 days from the original purchase. You must contact us within 72 hours of receiving your order to advise of any issue or potential return.

WHERE do items need to be returned to?
Shop 6, Larkin Street, Tahmoor NSW 2573.

SHIPPING for returns?
Original postal charge will not be refunded and any additional charge incurred in resending stock will be charged at cost.

CREDIT for returns?
We will credit you upon receipt of the goods, using the same payment method as you used to purchase the goods (eg. credit your credit card if you purchased the goods using a credit card).
 

MANUFACTURERS WARRANTY returns?

Any items found to be faulty within the manufacturers warranty period are to be returned postage paid to obtain an exchange or refund. Please phone first to obtain a return number.

If goods are found to be defective in materials or workmanship, they may be returned within 30 days of purchase. Defective items may be repaired, replaced or refunded at our discretion. We require a note with your name, telephone number and a brief explanation for our records, as well as the sales invoice.

Instore return option?
You can return items in store at Shop 6, Larkin Street, Tahmoor NSW 2573.